Services

Oracle on Monday was hit with a counterclaim by Rimini Street, the third-party software maintenance provider it sued in January over alleged intellectual property violations.  read more »

Two major trends led to lower prices for outsourced IT services last year--the global economic downturn and the uptick in remote infrastructure management (RIM) adoption.  read more »

Problems once again wracked Oracle's new My Oracle Support portal this week, with some users reporting difficulties accessing the site.  read more »

Kenya's business process outsourcing sector has failed to take up a US$7 million bandwidth subsidy, raising questions about the efficacy of the project and whether the stimulus package is the main problem ailing the industry.  read more »

Bharti Airtel, India's largest mobile services company, said Wednesday that it had called off talks for an alliance with MTN Group of South Africa.  read more »

A weak legal and institutional framework, insufficient investment, a dearth of tax incentives and lack of skilled labor are some of the challenges facing Kenya's business process outsourcing (BPO) industry, according to a recent study.  read more »

Oracle licensing consultant Eliot Arlo Colon still remembers the enormous global publishing company that was "so darn confident" it would breeze through an upcoming software license audit unscathed.  read more »

We constantly hear hype about how a given market is changing drastically. And given the economy, many companies we talk to tell us that the only thing drastic happening in IT services today is the rate reductions they're asking from their vendors. But after years of moving forward slowly, IT services is in fact about to change drastically. Here are a few reasons why, and what you can do about it.  read more »

Oracle is devoting two full days and 70 sessions at the upcoming OpenWorld conference to its Primavera PPM (project portfolio management) software, which is used to track and manage the torrent of people, assets, timelines and expenses associated with projects and services engagements.  read more »

Sparked by the jaw-dropping success of Apple's iTunes store, an array of enterprise software vendors are getting into the "app store" act.  read more »